FAQ
I’ve never heard of NGI. How can I trust you?
NGI is 100% Australian-owned. Trusted by professionals, used by top farms including Australian Gardener of the Year, home gardeners and animal lovers, and backed by a growing base of 5-star reviews. We proudly offer a 180-day money-back guarantee — so there’s zero risk.
It sounds too good to be true?
We hear that a lot — until people try it. That’s why we offer $10 off your first order, free samples on selected products and our 180-day guarantee. Try it for yourself.
I’m just a home gardener / pet owner — is this for me?
Absolutely. Whether it’s one rose bush or a paddock of pasture, our products are designed for both backyard hobbyists and professional growers, show riders, breeders, and pet owners alike.
Do natural products actually work?
This isn’t just seaweed and wishful thinking. Natural means more bioavailable, with better nutrient uptake and performance across the board. NGI’s products are trusted by turf farms, rose growers, produce suppliers — and even used at places like Adelaide Oval. UGF 6-in-1 alone has shown growth improvements up to 26-63%. Australian Gardener of the Year, Chas Smith, won't buy anything else. Selvita is trusted by dog trainers, breeders, show riders and everyday pet owners alike.
Real results. Real growers. Real animals. Naturally.
What is the shelf life of NGI products?
When stored in normal circumstances at less than 35 degrees Celsius:
Shelf Life for our fish-based Liquid Plant Boosters is…
Unopened: At least 2-4 years.
After opening: 6 months to 2 years.
Shelf Life for our Dry Plant Boosters (powder & granule)…
No expiry date.
Shelf Life for our fish – based Liquid Animal Supplements is…
Unopened: At least 2-3 years.
After opening: 6-18 months.
How/When/How Often… do you apply NGI Plant Boosters?
Please refer to respective product pages for more information.
How/When/How Often… is recommended for SELVITA Animal Supplements?
Please refer to respective product pages for more information.
Where can I buy NGI products?
Most people buy online direct and take advantage of free freight for orders over $50. We also have a growing network of enthusiastic resellers and some retail partners in Australia and the USA.
- Most resellers are gardening enthusiasts who have tried NGI’s flagship product UGF 6-in-1 and have been so impressed that they now resell
- A number of more conventional retailers/suppliers also stock NGI products including produce suppliers and nurseries.
Are NGI products sold on Amazon or eBay?
Not currently — we prefer to connect directly with our customers so we can support you better.
Do you ship outside Australia?
Yes — international shipping is available. Freight is typically calculated at checkout. If you have questions, contact us for a quote.
What payment methods do you accept?
Our shopping cart accepts Visa & Mastercard plus PayPal including pay in 4. Alternatively, we can arrange for an invoice to you direct, also with other payment options including bank transfer, via PayID or Swift.
Do you charge for freight?
Shipping policies can change from time to time — see our Shipping & Returns page for the latest info →